Troubleshooting Tips

Browser Alerts

Warnings about secure/insecure or mixed content - To turn these messages off, Firefox gives you a checkbox to select whether or not you want to continue receiving these messages. For Internet Explorer, go to Tools>Internet Options>Security>Custom Level>Display mixed content and click Enable. (This is about halfway through the list.)

Editing

Container icons not appearing - Try to reload the page. Or there’s a toggle button called 'Show Container Tools' at the top to the left of 'Tools & Information.'

External link not working - In the CMS, make sure that you do not copy and paste in extra space(s) at the end of a URL; that can cause the hyperlink to fail. For extremely long URLs that are difficult to copy and paste, we suggest you convert them to short URLs using a service like TinyURL.com.

Firefox 3 - Several users have reported some problems working with the CMS using Firefox 3. The vendor is working on a fix, but in the meantime they recommend using Firefox 2 or Internet Explorer to make changes to your content.

Finding an Unlinked Page

It happens. Contributors lose pages that are not linked from a subsite. Here are some tips to find a lost page:

1. If it is a page you created, see "My Pages" under "Properties & Actions."
   
2. You can search using the "Page Finder" under "Tools & Information."
3. If you know, go to the template that was used, then select "Template Hierarchy" under "Properties & Actions." Now open up the "Pages or Templates deriving from this template."

Printing

Printing difficulty - The CMS allows pages to print from Internet Explorer or Safari (for Macs), but not Firefox. You can print any page by adding the following text to any tulane.edu URL:
?RenderForPrint=1