Troubleshooting Tips

Browser Alerts

Warnings about secure/insecure or mixed content - To turn these messages off, Firefox gives you a checkbox to select whether or not you want to continue receiving these messages. For Internet Explorer, go to Tools>Internet Options>Security>Custom Level>Display mixed content and click Enable. (This is about halfway through the list.)

Editing

Container icons not appearing - Try to reload the page. Or there’s a toggle button called 'Show Container Tools' at the top to the left of 'Tools & Information.'

External link not working - In the CMS, make sure that you do not copy and paste in extra space(s) at the end of a URL; that can cause the hyperlink to fail. For extremely long URLs that are difficult to copy and paste, we suggest you convert them to short URLs using a service like TinyURL.com.

Cut/Paste in Firefox - Your browser is configured to not allow direct access to the clipboard via any of the Rich Text Editor buttons. 

Workaround – You can use the Control(PC) Key. For Macs it is the "Command Key" instead.

• Ctrl + X = Cut
• Ctrl + C = Copy
• Ctrl + V = Paste
  

Fix option 1 – This process is the easiest ... For up to Firefox 3.5 you can update your Clipboard Helper plug-in:
https://vmacs.vmth.ucdavis.edu/userpages/compsrv/firefox-extensions/allowclipboardhelper.xpi

1. Install the add-on: https://addons.mozilla.org/en-US/firefox/addon/852
2. Close and re-open Firefox
3. Go to Tools > Allow Clipboard Helper
4. Add the server name: authoring.tulane.edu
5. Close and re-open Firefox

For Firefox 3.5.1 and higher try: https://addons.mozilla.org/en-US/firefox/addon/2377

Fix option 2 - This manual process is difficult ... click the link for the instructions:
http://www.mozilla.org/editor/midasdemo/securityprefs.html

Finding an Unlinked Page

It happens. Contributors lose pages that are not linked from a subsite. Here are some tips to find a lost page:

1. If it is a page you created, see "My Pages" under "Properties & Actions."
   
2. You can search using the "Page Finder" under "Tools & Information."
3. If you know, go to the template that was used, then select "Template Hierarchy" under "Properties & Actions." Now open up the "Pages or Templates deriving from this template."

Images

Image appears in Firefox browser but not Internet Explorer. Check that the file is

• 72 dpi
• RGB Color Mode
• jpeg file

Printing

Printing difficulty - The CMS allows pages to print from Internet Explorer or Safari (for Macs), but not Firefox. You can print any page by adding the following text to any tulane.edu URL:
?RenderForPrint=1